Returns Policy

Due to the personalized nature of our specialized products, we are unable to accept returns on customized orders. Each item is made unique to the order and cannot be resold once produced.

Returns are only accepted for items that arrive damaged or defective. If you receive a damaged or faulty product, please notify us as soon as possible ( 24 - 48 HOURS FROM DELIVERY ') so that we can assess the issue and determine the appropriate resolution.

For assistance with a damaged or defective order, please contact us at clemmecosmeticshelp@gmail.com. We aim to respond within 14 working days to discuss the next steps. Depending on the circumstances and the terms of our returns policy, a refund or replacement may be offered.

 

Shipping and Order Fulfilment

Clemme Cosmetics processes and fulfils orders through regional distribution facilities located in the United States and Europe. Each order is dispatched from the facility best positioned to process it efficiently and facilitate delivery.

Understanding Processing and Delivery Times

The total delivery timeframe refers to the period between placing an order and receiving it. This timeframe consists of two stages: order fulfilment time and shipping time.

• Fulfilment time: The period required to prepare and process an order before dispatch.
• Shipping time: The period required for the order to travel from our fulfilment facility to its destination.

Fulfilment times vary depending on the quantity of products included in an order:

• 1–20 products: 5–7 full working days
• 21–100 products: 12 full working days
• 101–4,999 products: 15 full working days
• 5,000 products or more: 20 working days

These processing periods apply before the estimated shipping timeframe begins.

Shipping Information by Country

United States

Standard Shipping: Estimated delivery is 7 –10 working days. Shipping charges are calculated according to the total weight of the order, regardless of the quantity purchased.